Customer Service Manager | North Carolina | Remote Job at OperationsArmy, Raleigh, NC

UTI4aFUvMis2NXU5QTZ3K056ajA5Vy8zS0E9PQ==
  • OperationsArmy
  • Raleigh, NC

Job Description

Fully Remote Customer Service Manager (Self-Serve SaaS)

Remote (U.S. based only) | Full-time
Apply here: operationsarmy.com/application

About the Role

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.

What You'll Do

Team Management & Operations Oversight

  • Manage, coach, and support a distributed team of customer service representatives
  • Monitor ticket queues and team performance to ensure SLAs are consistently met
  • Review escalations and provide strategic guidance on resolution paths
  • Schedule and coordinate team coverage to ensure consistent support delivery

Process Improvement & Cross-functional Collaboration

  • Optimize support workflows, scripts, and automation tools to improve efficiency
  • Identify recurring user issues and relay insights to product and engineering
  • Own and evolve the internal knowledge base and training processes for reps
  • Lead weekly syncs with support staff and provide regular performance feedback

What Were Looking For

Must-Have Experience

  • 2+ years managing customer service or support teams (SaaS or startup preferred)
  • Proven ability to scale support operations in a remote-first environment
  • Excellent communication and coaching skills
  • Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
  • Data-driven approach to performance and customer satisfaction
  • Must be located in the United States

Tools You'll Use

  • Slack
  • Intercom
  • Jira
  • Linear
  • Pylon

Apply Now: operationsarmy.com/application

Job Tags

Full time,

Similar Jobs

TNStumpff Enterprises

CDS Mail Carrier Job at TNStumpff Enterprises

Now Hiring - USPS CDS Rural Mail Carrier TNStumpff Enterprises, LLC, the nations leader in Contract Delivery Service for the United States Postal Service, with offices in 20 states, is currently seeking applicants to deliver mail PART TIME on three different CDS mail... 

Key Cars Auto Group

Experienced Automotive General Sales Manager (GSM) Job at Key Cars Auto Group

Position: General Sales ManagerLocation: Key Cars Auto Group Multiple Openings Across Connecticut (Milford, Manchester, Middletown)...  ...Manager at a franchised dealership* 5+ years of total automotive retail experience, ideally in high-volume environments... 

Robert Half

Data Entry Clerk Job at Robert Half

Description We are looking for a Data Entry Clerk to join our team in Costa Mesa, California. This is a long-term contract position that requires accuracy and efficiency in managing data and supporting administrative tasks. The ideal candidate will have strong Microsoft... 

AvantGarde, LLC

Training and Development Coordinator Job at AvantGarde, LLC

 ...AvantGarde, LLC (AG) is seeking a Training and Development Coordinator to support accessing data, preparing reports, and coordinating training and development activities to meet workforce development and training needs. The Work Coordinate event logistics and assist... 

BOEING

Associate Manufacturing Operations Analyst Job at BOEING

Job Description At Boeing, we innovate and collaborate to make the world a better place. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us...